How does CURBSIDE pickup work?
When you place a curbside order, you let us know the vehicle you will be picking up your order in. As soon as your curbside order is accepted and preparation has begun, you receive a notification letting you know that your order is being prepared. The restaurant then tracks your vehicle so that they know when you have arrived in their Curbside pickup zone. You also have an “ I am Here” button to click, that confirms with the Restaurant that you are actually in the Curbside pickup zone and are awaiting your order. Once in the zone the Restaurant brings out your order to your vehicle. No worries if you’re running late, they will know as you have not yet clicked the “I am here” confirmation button yet.
How does In-Store Pickup work?
When submitting your order choose the “In- Store Pickup” option and the time you want to pick-up your order. Once your order is accepted by the restaurant you will receive a notification that your order has been accepted. You will receive another notification when your food is ready for pickup. When you arrive to the Restaurant there will be a bag with your order number on it waiting for you. If your bag is behind the counter please go to the register and they will hand you your order.
How do I know my order is accepted?
When your order is accepted you will get a push notification on your phone telling you the order is accepted and being prepared. Or if you are in the app, you will see your order status has changed from “Order Placed & in review” to “Order Accepted and being Prepared”.
Can I cancel my order?
Any order placed on the User App Can be canceled up until the order is accepted and preparation of the food has begun. There is no set time for how long it will take for the order to be accepted from the time it is placed. As long as your order has not been accepted and/or began being prepared by the Restaurant you can cancel your order. Simply click the Cancel Button on the screen. Once your order has been accepted the cancel button will no longer appear on your screen. This is because when the order is accepted, the food preparation has begun and the order is now non refundable or cancelable as stated in our terms and conditions link. (please attach those words to our link to customer terms and conditions doc)
How do I know when the order is ready?
When your order is ready you will get a push notification on your phone telling you the order is ready. Or if you are in the app, you will see your order status has changed from “Order Accepted and being prepared” to “Meal is Ready”.
Can I add to an order that was already placed?
Unfortunately, once an order is placed and accepted it cannot be altered. If you would like to order more items, you can create a “New Order” at the same location and order whatever else you would like.
Are there any Fees for using Curbngo?
We charge a flat $.49 ordering fee per In store Pickup order, & a flat $1.49 service fee per Curbside order to have it brought out to your vehicle. We hope you enjoy this convenient service of not having to wait on lines, and never needing to take out your wallet again.
I understand there are no refunds once the order is placed, However, what if the Restaurant forgot to give me something I ordered?
That is a great Question! Unfortunately, Curbngo does not have control over the mistakes that happen with your order. It is the Restaurant’s responsibility to fulfill your order correctly. If you feel anything is wrong with your order please contact the Restaurant directly and notify them of the mistake. It is up to the Restaurant (and in their control) to issue you a full or partial refund for your order.
If you feel a restaurant did not treat you properly please email us at
support@curbngo.com. We will do the best we can to work with the restaurant on your behalf. Our goal is to create the easiest and most convenient food ordering and pickup process for our customers. If a restaurant consistently does not perform its Curbngo services properly, they will be removed from our App. We hope you have a better ordering experience in the future.
